Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is”No longer needed”
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of  Yehwo packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

NOTE: 

    It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
  4. Not eligible for return if the item is”No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of 

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.

Types of Warranties:

1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Yehwo will not take any responsibility for the after-sale services.

2.Service warranty: Yehwo will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.

 

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on

Please note that selected items sold on Yehwo are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category Non-Returnable Items
Fashion Custom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & Cameras Movies and Music cannot be returned
Computing & Gaming All software products that are labeled as non-returnable on their product detail pages
Home & Living Custom made items cannot be returned
Beauty & Health All items in this category, except for hair removal and other electronical items
Masher Bazar All items in this category, except for clothing, hair removal and other electronical items
Grocer’s Shop All items in this category
Pet Supplies All items in this category
Digital Goods Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

Payment Method Refund Option Refund Time
Debit/ Credit Card Debit/ Credit Card 10 Working Days
HBL Direct Transfer HBL Account 5 Working Days
Refund Voucher 2 Working Days
Yehwo Wallet Yehwo Wallet 1 Working Days
Cash on Delivery (COD) Yehwo Wallet 1 Working Days
Yehwo Refund Voucher Refund Voucher 2 Working Days
Cash on Delivery (COD) Yehwo Wallet 1 Working Days
JazzCash Mobile Account Yehwo Wallet 2 Working Days
Modes of Refund Description
Yehwo wallet The Yehwo Wallet needs to be activated in order to access the refund amount.
Refund Voucher Vouchers will be sent to the customer registered email ID on Yehwo and can be redeemed against the same email ID.
Easypaisa Wallet If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.